MSK Engineering Services

Respond to our customers queries on technical issues of varying complexity in conjunction with networked systems
As a member of support team, you will be responsible to assist customers via telephone/mail/web conferencing as part of the installation and usage of Vector solutions
Based on the problem statement / request received from Customers via email / phone, you will gather the general information and enter in the helpdesk system
Further based on the type of request you will prioritize the request as high/medium and track the request
The request can be assigned to respective product specialist within the support team to acquire a solution for the problem and communicate with the customer
The solution to the problem will be based on own knowledge or from the helpdesk database or if required from a discussion with the product teams and communicate with the customer
In case of special requests inform the product management with recommendation and user requirements which arise during the handling of a customer request
The support is a daytime work during normal office working hours
Traveling to customer location if required (Not Mandatory)

UG or PG - B.Tech/B.E./M.Tech - Computers, Electronics/Telecommunication from reputed institute with Minimum 60%
Working experience of automotive networking systems (CAN, LIN, IP, etc.)
Must possess good programming skills C, CAPL, .NET, C# and scripting
Excellent communication skills oral and written
Must be a good team player and self-driven work style and high agility
Structured, analytical approach to work and problem-solving mindset
Good user knowledge MS Office (Outlook, Powerpoint, Excel) Added Advantages:
Knowledge of SW installation and licensing
Having worked with Vector tools CANalyzer / CANoe ,vTestStudio,VT System
Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, looks beyond the obvious and doesn't stop at the first answers Structured, analytical approach to work